Refund policy

Return & Refund Policy

At Preston Bag, we are committed to providing high-quality women's bags and accessories. Each order is carefully checked before shipment to help ensure that it meets our quality standards.

We offer a 30-day return policy on eligible purchases.

30-Day Returns

You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

Be unused and unworn.
Be in its original condition.
Not have been washed, cleaned, altered, or damaged.
Be returned with its original packaging and accessories, where applicable.
Be in a condition suitable for resale.

Items that do not meet these requirements may not be accepted for return.

Items Not Eligible for Return

We do not accept returns for products that have been:

Used or worn.
Washed or cleaned.
Damaged after delivery.
Altered, repaired, or modified.
Returned without required original packaging or accessories.
Returned after the 30-day return period.

Damaged or Defective Items

Before shipping, Preston Bag carefully checks products for quality.

If your item arrives damaged or you believe it has a manufacturing defect, please contact us as soon as possible after delivery at:

contact@prestonbag.com

Please include your order number, a description of the issue, and clear photos of the item and its packaging. We may request additional information to evaluate the issue.

Damage caused by misuse, improper care, washing, accidents, alterations, or normal wear and tear is not considered a manufacturing defect.

How to Request a Return

To request a return, email us at contact@prestonbag.com with:

Your order number
The item you wish to return
The reason for the return
Photos, if requested

Please do not send your item back before receiving return instructions from Preston Bag. Returns sent without prior authorization may be delayed or refused.

Return Shipping Costs

For returns due to a change of mind, personal preference, ordering the wrong item, or similar reasons, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

If Preston Bag determines that an item arrived defective or damaged, we will provide appropriate return instructions.

Refunds

After we receive your returned item, it will be inspected to confirm that it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Exchanges

If you would like to exchange an item for another product, color, or style, please contact us at contact@prestonbag.com.

Exchanges are subject to product availability. In some circumstances, we may ask you to return the original item and place a new order.

International Returns

We accept eligible returns from customers worldwide, subject to the requirements of this policy and applicable law.

Customers outside the United States are responsible for any applicable return shipping costs, customs charges, duties, taxes, or other costs associated with returning an item, unless otherwise required by applicable law.