Privacy policy
Privacy Policy
At Preston Bag, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our store.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices you may have regarding your information.
By using the Preston Bag website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit or use our store, we may collect information that you provide directly to us, information collected automatically through your use of our website, and information received from service providers that help us operate our business.
Information You Provide
Depending on how you interact with Preston Bag, we may collect:
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Your name
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Email address
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Billing address
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Shipping address
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Phone number
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Order and purchase information
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Products purchased or considered
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Information you provide when contacting customer service
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Information you provide when requesting a return or refund
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Other information you voluntarily provide to us
Payment information is processed through our payment providers. Preston Bag does not need to directly receive or store your full payment card information when the payment is processed through a third-party payment processor.
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including information such as:
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IP address
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Browser type
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Device type
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Operating system
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Pages visited
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Referring website or source
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Approximate location information
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Website activity and interactions
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Cookies and similar technologies
The specific information collected may depend on your device, browser, Shopify configuration, cookies, analytics services, and other technologies used on our website.
2. How We Use Your Information
We may use personal information for purposes including:
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Processing and fulfilling your orders.
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Processing payments.
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Shipping and delivering products.
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Providing order confirmations and shipping updates.
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Communicating with you about your orders.
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Responding to customer service requests.
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Processing returns, refunds, and exchanges.
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Preventing fraud, unauthorized transactions, and other potentially harmful activity.
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Reviewing certain orders for security or fraud-prevention purposes.
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Improving our website, products, services, and customer experience.
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Understanding how customers use our website.
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Sending marketing communications where permitted and where you have provided the required consent.
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Maintaining the security and functionality of our website.
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Complying with legal obligations and enforcing our policies.
3. Order Verification and Fraud Prevention
For security purposes, some orders may be subject to additional review before shipment.
We may use information associated with an order to help identify potentially fraudulent, unauthorized, or unusual transactions.
An order may be delayed, reviewed, canceled, or otherwise handled differently when necessary to protect Preston Bag, our customers, payment providers, or other parties from fraud or unauthorized activity.
4. How We Share Information
We do not share personal information with third parties for purposes unrelated to operating our business except as described in this Privacy Policy or as required or permitted by law.
We may share information with companies and service providers that help us operate Preston Bag, including:
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Shopify and technology providers that operate our online store.
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Payment processors and financial service providers.
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Shipping and delivery carriers.
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Order fulfillment and logistics providers.
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Fraud-prevention and security service providers.
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Customer service and communication providers.
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Website analytics and technology providers.
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Marketing and advertising service providers, where applicable.
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Professional advisers, such as legal, accounting, or financial advisers.
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Government authorities or law-enforcement agencies when required by law or legal process.
These providers may receive information necessary to perform services on our behalf.
5. Shopify
Our online store is powered by Shopify. Shopify provides the technology that allows us to sell products online, process orders, and provide services to our customers.
Shopify may process personal information in connection with your interaction with our store and its services.
For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies.
6. Shipping and Delivery Information
When you place an order, we may provide information such as your name, shipping address, phone number, email address, order details, and tracking information to shipping, logistics, fulfillment, and delivery providers as necessary to fulfill and deliver your order.
Depending on the shipping method and destination, your order may be handled by carriers or logistics providers such as DHL, UPS, FedEx, USPS, YunExpress, GOFO, or another carrier selected based on the order and destination.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to help our website function, remember preferences, understand website traffic, improve our services, and, where applicable, support marketing and advertising activities.
Cookies may be provided by Preston Bag, Shopify, or third-party services integrated with our store.
Depending on your location and applicable law, you may have choices regarding certain cookies and tracking technologies.
You can also adjust cookie settings through your browser or available privacy controls.
8. Marketing Communications
If permitted by applicable law, we may send promotional emails, newsletters, product updates, or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in the communication or by contacting us at:
Even if you opt out of marketing communications, we may still send transactional or service-related communications that are necessary to complete or manage your order.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, prevent fraud, resolve disputes, comply with legal obligations, and enforce our agreements.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and business requirements.
10. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your account and personal information, including keeping passwords and account credentials confidential.
11. International Data Transfers
Because Preston Bag serves customers worldwide and may use service providers located in different countries, your personal information may be processed or stored in countries other than the country where you live.
Where applicable, we take reasonable steps to handle such transfers in accordance with applicable privacy and data protection laws.
12. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.
These rights may include the right to:
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Request access to personal information we hold about you.
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Request correction of inaccurate personal information.
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Request deletion of personal information, subject to applicable exceptions.
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Request information about how your personal information is collected or used.
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Opt out of certain marketing communications.
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Opt out of certain forms of sale or sharing of personal information where applicable.
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Object to or restrict certain processing of personal information where applicable.
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Request a copy of certain personal information in a portable format where applicable.
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Exercise other rights provided by applicable privacy laws.
Not every right applies in every jurisdiction, and certain legal exceptions may apply.
For example, California law provides eligible consumers with privacy rights that can include rights to know, delete, correct, opt out of certain sale or sharing, and receive equal treatment when exercising applicable privacy rights.
13. How to Submit a Privacy Request
To submit a privacy-related request, please contact us at:
Please provide enough information for us to reasonably verify your identity and understand your request.
We may need to request additional information to verify that the request is genuinely associated with you.
We will respond to valid requests within the time required by applicable law.
If applicable law provides additional methods for submitting privacy requests, those methods will also be made available.
14. Children's Privacy
Preston Bag is intended for a general audience and is not directed toward children who are below the minimum age permitted to use our services under applicable law.
We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by law.
If you believe a child has provided personal information to us inappropriately, please contact us at contact@prestonbag.com.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, services, applications, or social media platforms.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We recommend reviewing the privacy policies of third parties before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this policy.
We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Preston Bag handles personal information, please contact us:
Preston Bag
Email: contact@prestonbag.com